Snow Removal Terms of Service
Review our General Terms of Service Here.
Duration
Good Guys services are recurring and will automatically renew prior to the start of each season. Clients will receive a renewal notification by email before services resume each year. Either party may cancel service at any time. Season rates are non-refundable.
Performance Standards
Good Guys will make every effort to provide clients with a timely, professional, and pleasant service experience. However, Good Guys will not be liable for delays caused by inclement weather, employment shortages, or other reasons beyond its control, and the client is not relieved of their responsibility to pay due to such delays. Residential snow removal operations begin when snowfall has ended and snow has accumulated at least 1 inch (per Ann Arbor ordinance).
The timing of a snow removal visit depends on geographic position in route, timing of snowfall end, traffic, depth and severity of snowfall, among other factors. For these reasons, no guarantee is made on when a snow removal visit will be performed.
Return Visits
If additional snow accumulates after Good Guys has completed an initial snow removal visit, and it accumulates to at least 1 inch, Good Guys will perform another visit and it will be charged as a normal snow removal visit.
In the case of a municipal plow truck pushing snow into a client’s driveway after Good Guys has completed a snow removal visit, it is the client’s responsibility to request a return visit by phone or email. Such visits are charged as a normal snow removal visit. Season-Rate clients are exempt from charges for return visits for 1 inch or more of snow and when plowed in by city.
Payment Terms
- Per Visit (Pay-As-You-Go): On or about the last day of the month, clients will receive an invoice via email and the payment method on file will be debited for the invoiced amount.
- Season-Rate: Season-Rates are paid at time of sign-up and are nonrefundable after a one-week grace period.
- All invoices are due upon receipt.
Insurance
Employees of Good Guys are covered by Workers’ Compensation Insurance and we carry liability insurance for property damage and personal injury. We carry commercial auto coverage and a commercial umbrella policy. Proof of insurance is available upon request.
Hidden Conditions
Hidden conditions are objects or conditions not readily visible or marked (for example, a well-head buried in snow off the side of a driveway). Hidden conditions can be unavoidable and as such Good Guys cannot be held responsible if damages occur. Any hidden conditions present within 10 feet of the service area should be marked with a high-visibility marker.
To help protect your property, please inform Good Guys of any potentially hidden conditions which may pose a hazard.
Waiver of Liability
Client agrees to keep people, pets, and personal property clear of the areas to be serviced and releases Good Guys from liability for any damages to such. Furthermore, client agrees to indemnify, defend, and hold harmless Good Guys, its owners, employees, subcontractors, agents, suppliers, and any third-party providers against any and all losses, expenses, damages, and costs incurred in relation to or arising from the use of our service. Client fully releases the rights and ownership of any photographs made of their property.
CLIENT WAIVES ALL CLAIMS OF PAVEMENT DAMAGE
Good Guys snow removal equipment includes the use of heavy, metal snowplows. While every precaution will be taken, snowplows have an inherent risk of damage to pavement, especially pavement that is uneven or in disrepair. Additionally, snow plowing is not advised for brick paver areas.
CLIENT WAIVES ALL CLAIMS OF DISPLACED GRAVEL
Good Guys snow removal equipment is designed for use on paved surfaces; however, we are glad to provide service for areas which are gravel. In such instances, we are not responsible for displaced gravel or other related damages.
CLIENT WAIVES ALL CLAIMS OF SALT DAMAGE
The use of salt may adversely affect vegetation, pavement, and humans or pets who come into contact with it or ingest it.
CLIENT WAIVES ALL CLAIMS OF WATER DAMAGE
Good Guys cannot predict which direction run-off will travel when snow melts, and therefore is not responsible for any issues or damage related to water run-off that occurs when snow melts.
CLIENT WAIVES ALL CLAIMS OF PERSONAL INJURY, SLIPS-AND-FALLS
Good Guys aims to provide exceptional service; however, there is no guarantee that a client’s property will be free from slippery surfaces at all hours of the day, each and every day. It is not realistic to make this guarantee, and therefore Good Guys cannot be held liable for any injuries that occur on client’s property.
Season-Rate Snow Removal Package
Good Guys offers a special prepaid rate, “Season-Rate,” which includes unlimited visits within the terms of our service. Clients who choose our Season-Rate receive the same level of care as Per-Visit. The following special terms apply to Season-Rate only:
- Non-Refundable: Season-Rates are nonrefundable. For new clients, there is a one-week grace period in which service may be canceled, beginning on the date of acceptance—not the date payment is made.
- Non-Transferable: In the event the property is sold, the service will be canceled and no refund is due. Service may not remain active for the new owner.
- Frequency of Visits: Visits included with a Season-Rate will come at the same frequency as Per Visit. There is no difference in how often or how many visits are performed. If a heightened level of service is desired, Good Guys has a commercial snow removal division triggered by lower tolerances of snow and ice.
- Exemptions: Season-Rate clients are exempt from Fuel Surcharge and Tiered Snow-Depth Fees.
Fee Schedule (Addendum to General Terms)
Tiered Snow-Depth Fee
The more it snows, the more time and resources are required to complete a snow removal visit. For this reason, the pricing tier for Per Visit service is as follows. Good Guys will determine snow depth.
- 1–4"
- Per Visit Price
- 4–8"
- 1.5 × Per Visit Price
- 12–15"
- 2.5 × Per Visit Price
- 15–18"
- 3 × Per Visit Price
